Not Always Right: Library Edition

Not Always Right is a great website chronicling the trials and travails of people in service jobs all over the world. Of course there are numerous tales from the library world.

Silence Is Golden
library | USA |

Customer: *in writing* “Where are the encyclopedias?”

Me: *slowly, making sure he can lip read me* “One floor up–”

(The customer gestures me to write. I assume he can’t lip read. He goes on his way after I write the instructions. Suddenly there’s a crash and he looks towards the sound.)

Me: “I thought you couldn’t hear!”

Customer: *in writing* “Stop talking, this is a library!”

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